website care plans
for business
Website Care Plans (WCP) offer regular maintenance, security, and updates to ensure your online presence remains optimal and secure.
what is hosting?
If you think of your WordPress website as a beautiful home, your hosting is the land its built on.
If you get tired of the view or the neighbourhood, you can take your house, and move it to another piece of land.
Not all hosts are created equal, and that’s one of the many things that makes WordPress sites so great: If you ever get sick of the company you’re dealing with, you can take your website and move on to greener pastures without loosing all the work you’ve put into that beautiful site.
what makes a good host good?
The short answer? A lot of things. We’ve broken it down below for you to learn a little about what affects you.
Some services offer shared hosting. Now you’re thinking: ‘Sharing is good, right?’ The answer, when it comes to hosting, is sometimes.
Remember that piece of land analogy? Well, if you’re on a shared plot and one of the other tiny houses catches fire, yours could go down with it.
On a dedicated server, you’re the only tiny house on the whole property, so your neighbours can get up to whatever they want, and you’ll remain unaffected.
One of the biggest draws to a WordPress site is that they are free to build. The reason this is possible is because the code for WordPress is open-source, and that means that it was brought to you by a bunch of good-hearted developers that wanted to create a better way of doing things.
The not so great part is that WordPress core, and each of the plugins we use to build sites, were written by different people, and because of that there are sometimes conflicts between the code snippets which can make your site look broken.
Keeping your site up to date is crucial for security reasons. A good host will include updates. A fantastic host will include self-healing software, which will automatically rollback the update if it causes any conflicts.
Website security is paramount. A hacked site can lead to embarrassing incidents, complete data loss, or even lawsuits, depending on the nature of the compromised information.
A good host will regularly scan your site, stay updated on relevant threats, and take proactive measures to ensure your site’s security. A great host will detect hacks early and resolve them for you.
In case of emergencies, your host should provide regular backups that can be restored quickly with just a click, safeguarding you against unsavoury incidents.
While it seems redundant, it’s important to note that once your site is live, we want it to remain that way.
Servers need maintenance to remain secure and fast and all the goods. While this maintenance is being done, there could be brief periods of downtime that affect your website’s availability.
While it’s impossible to guarantee 100% uptime, a great host will guarantee something like 98-99%. If your host is committed to optimal uptime look for the 99% range. Anything less than that could mean it’s not a major commitment of theirs, and there are many variables like timing of maintenance that may affect your site.
Our recommended and in-house hosting is committed to 99% uptime, and are committed to performing updates etc., during low traffic periods, like overnight.
Even as someone working in tech, I can admit it can be a daunting (ahem, snobby) place have to turn to to for help.
A good host will make you feel comfortable and have reasonable response times to help you with any questions you have about your site’s security, performance and management. A great host will do that and make you feel like the valuable customer/human being you are.
Pricing
We offer 2 tiers of top notch hosting that will ensure your website is speedy and safe. We’ll manage your hosting account for you, so you can rest easy and let us take care of the boring stuff.
standard
ideal for a small website/blog-
1 Website
-
Account Setup + Management
-
Free Site Transfer (In)
-
Daily Backups + Monthly Backups to an Offsite Cloud Server
-
Wordpress + Server Maintenance
-
Site Health Updates + Monitoring
-
Performance Optimization
premium
perfect for bigger sites + ecommerce-
1 Website
-
Account Setup + Managment
-
Free Site Transfer (In)
-
Daily Backups + Daily Backups to an Offsite Cloud Server
-
Wordpress + Server Maintenance
-
Site Health Updates + Monitoring
-
Performance Optimization
-
Monthly Reporting
what's included?
standard
- Daily incremental backups to an offsite server
premium
- Daily incremental backups to an offsite server
- Simple site restore/rollback technology
- On demand full backup generation and download
standard
- Automated WordPress core updates
- Ongoing theme & plugin updates
- Self healing technology – if there’s an error the server will automatically resolve the issue
- Staging site for testing and previewing changes prior to launching live
premium
- Automated WordPress core updates
- Ongoing theme & plugin updates
- Self healing technology – if there’s an error the server will automatically resolve the issue
- Staging site for testing and previewing changes prior to launching live
- Check and remove any installed unused and/or out of date themes and plugins
- Review theme and ensure support is still being offered and ongoing updates to the core of the theme. If current theme is no longer supported or not being updated then alternate theme will be recommended
standard
- SSL to ensure encrypted data transfer and improved SEO (Search Engine Optimization)
premium
- SSL to ensure encrypted data transfer and improved SEO (Search Engine Optimization)
- Regular review for any vulnerability updates/patches and applied immediately
- Monitor and review uptime reports
- Daily malware scans with automated alerts when potential vulnerability discovered
- Daily site performance / page load times monitoring with automated alerts
- Site clean and restoration if exposed to vulnerability (malware, hacker, etc.)
standard
- Powered by the top tier Google Cloud Platform – best in class
- Server geo-located – Toronto & Montreal are among the many options worldwide
- CDN (content delivery network)
- Server architecture optimized for WordPress specifically
- Ongoing database optimization
premium
- Powered by the top tier Google Cloud Platform – best in class
- Server geo-located – Toronto & Montreal are among the many options worldwide
- CDN (content delivery network)
- Server architecture optimized for WordPress specifically
- Ongoing database optimization
standard
- Not available
premium
- Monthly overview of updates completed
- Monthly Google Analytics site report